The information desk
How can we help?
Account questions, technical hiccups or a moment to pause. Tell us what you need, without sharing sensitive information.
Good to know
I cannot sign in.
Check your email and password, or request a password reset. If you have activated an account break, login remains blocked until it ends. There is no Google sign-in or email-verification step.
Where are my Play Credits?
Your profile shows the server-recorded balance and recent credit activity. The 100,000-credit welcome amount is issued once. Credits cannot be purchased, transferred or redeemed.
How does the Doodle Curator work?
It reads the colours, pace and shapes of your drawing inside your browser and suggests a game whose room, feature and volatility match. Your drawing is never uploaded, and the suggestion never affects rounds or balances.
A game or round did not load.
Check your connection and use the player’s retry control. It preserves the same round identifier. Do not repeatedly submit new rounds. Include a non-sensitive reference when reporting an issue.
I want to take a break.
Use the account controls on Player Care for an immediate break. A message here is saved as a request and does not automatically block an account.
Open Player CareOur product contact: hello@stolave.com
Send a request
Send your question to our support inbox and keep the reference shown after submission.