Information stored
Registration stores your email, screen name, hashed password, date of birth, UK eligibility and the version and time of terms acceptance. The app also stores Play Credits, credit activity, display preferences, reminder settings, collected games and account-break end times. Support requests contain a reply email, topic, message and reference.
Purpose
These details support account access, eligibility, security, password recovery and the shared credit balance. Preferences implement your choices. Support data lets the operator investigate your request. No Google OAuth, analytics or advertising tools are enabled.
Hosting and communications
Account and activity records are held on our application server. Cloudflare handles website delivery and security and processes connection information such as IP addresses. Brevo delivers password recovery and support messages; ImprovMX forwards incoming mail to the shared support inbox. Our team reads support correspondence in its Google Gmail inbox. These providers may process information internationally under their applicable safeguards. Independent help websites have their own privacy practices.
Retention and safeguards
Passwords are hashed. Reset tokens expire after 30 minutes and can be used once. Password changes and account breaks invalidate existing sessions. Routine maintenance removes message records older than 24 hours and support requests older than 90 days; account data remains until a closure request is processed. Do not include passwords, payment details or identity documents in messages.
Your requests
You may ask for access, correction or deletion through Support or hello@stolave.com. Display and reminder settings can be changed in your profile. Use the support reference to follow up; requests to close an account require handling and are not an instant self-service deletion.
Questions? Contact Stolave · hello@stolave.com